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Customer Service Representative

Customer Service Remote Remote Entry Level $19 – $23/hour
Provide fast, friendly support via phone, email, and chat; document every interaction in the helpdesk (Zendesk/Freshdesk/Intercom); troubleshoot common issues, educate customers on products, and escalate appropriately; hit targets for first-contact resolution, SLA, and CSAT; contribute to macros/knowledge-base articles and continuous improvement.

Requirements:

1+ year call center or customer-facing support Clear phone manner; empathy and de-escalation skills 40+ WPM; strong writing/grammar Comfort with switching between systems and multitasking Availability for evenings/weekends on a rotating schedule Quiet workspace and USB headset Basic troubleshooting for web/app issues
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United States

Apply for positions in our US offices. Please have your SSN and identification ready.

Apply in USA
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Canada

Apply for positions in our Canadian offices. Please have your SIN and identification ready.

Apply in Canada
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Australia

Apply for positions in our Australian offices. Please have your TFN and identification ready.

Apply in Australia

Important Information

Before proceeding with your application, please ensure you have:

  • Valid government-issued identification
  • Your tax identification number (SSN/SIN/TFN)
  • Current contact information
  • Employment history details

The application process takes approximately 15-20 minutes to complete. Make sure you have all required documents ready before starting.